Privacy Policy

Privacy Policy

Last Updated: September 16, 2025

At Ultra Labs (ultralabs.co.za), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

a. Personal Information

  • Contact Details: Name, email address, phone number, and shipping/billing address provided when placing an order or contacting us.
  • Account Information: If you create an account, we may collect your username, password, and other account-related details.
  • Payment Information: Payment details (e.g., credit card numbers, bank details, or cryptocurrency wallet information) processed through secure third-party payment processors. We do not store full payment details on our servers.
  • Communications: Information you provide when contacting us via email (support@ultralabs.co.za), phone, or other channels, including inquiries or support requests.

b. Non-Personal Information

  • Browsing Data: IP address, browser type, device information, operating system, and pages visited on our website, collected via cookies, web beacons, or similar technologies.
  • Usage Data: Information about how you interact with our website, such as time spent, clicks, and navigation patterns.
  • Analytics Data: Aggregated data used to analyze website performance and user behavior, collected through tools like Google Analytics.

c. Information from Third Parties

  • We may receive information from third-party service providers, such as shipping carriers (e.g., tracking details) or payment processors, to fulfill orders or process transactions.
  • If you interact with us via social media platforms (e.g., Telegram or Discord), we may collect publicly available information from those platforms.

2. How We Use Your Information

We use your information to operate our business and provide services, including:

  • Order Processing: To process, fulfill, and ship your orders, including sending order confirmations and tracking updates.
  • Customer Support: To respond to inquiries, provide assistance, and resolve issues.
  • Website Improvement: To analyze usage patterns and optimize the functionality, performance, and user experience of our website.
  • Marketing and Communications: To send you updates, promotions, or newsletters (only with your consent, where required by law). You may opt out at any time via the unsubscribe link in emails or by contacting us.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as tax reporting or responding to lawful requests.
  • Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, or misuse of our services.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website, processing payments, shipping orders, or providing analytics (e.g., payment processors, couriers, or hosting providers). These parties are contractually obligated to protect your data and use it only for the services they provide.
  • Legal Requirements: When required by law, court order, or government authority, such as to comply with tax laws or respond to subpoenas.
  • Business Transfers: In the event of a merger, acquisition, or sale of Ultra Labs’ assets, your information may be transferred as part of the transaction, with appropriate safeguards to protect your privacy.
  • With Your Consent: If you explicitly consent to sharing your information for a specific purpose.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect data about website usage.

  • Essential Cookies: Necessary for the website to function, such as maintaining your session or cart contents.
  • Analytics Cookies: Used to understand how users interact with our website, enabling us to improve performance and content.
  • Marketing Cookies: Used to deliver relevant advertisements or track the effectiveness of marketing campaigns (only with your consent).

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionalities. For more information, see our Cookie Policy (if applicable).

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Secure Sockets Layer (SSL) encryption for data transmission.
  • Secure storage of sensitive information.
  • Restricted access to personal data by authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Order-related data (e.g., purchase history) is retained for accounting and legal purposes, typically for 7 years.
  • Account information is retained until you request deletion or your account becomes inactive.
  • Non-personal data may be retained indefinitely in aggregated or anonymized form for analytics purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Objection: Object to certain uses of your data, such as for marketing purposes.
  • Data Portability: Request a transferable copy of your data in a structured format.
  • Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise these rights, contact us at support@ultralabs.co.za. We will respond within a reasonable timeframe, typically within 30 days, subject to legal requirements. Note that some rights may be limited by South African law or our need to comply with legal obligations.

8. International Data Transfers

Ultra Labs is based in South Africa, but we may process or store data in other countries through third-party service providers (e.g., cloud hosting or payment processors). When transferring data internationally, we ensure compliance with applicable data protection laws, such as using standard contractual clauses or relying on providers in countries with adequate data protection frameworks.

9. Third-Party Links

Our website may contain links to third-party websites or services (e.g., payment processors or social media platforms). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the "Last Updated" date. Your continued use of the website after changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We aim to respond to all inquiries within 48 hours.

By using ultralabs.co.za, you acknowledge that you have read, understood, and agree to this Privacy Policy.