FAQ

1. What are peptides?
Peptides are short chains of amino acids that act as signaling molecules in the body. They can influence cellular repair, metabolism, immunity, and more.

2. How should peptides be stored?
Unreconstituted vials should be stored in a freezer at –20 °C for long-term stability. After reconstitution with bacteriostatic water, store in the refrigerator (2–8 °C) and use within the recommended timeframe.

3. What is bacteriostatic water?
Bacteriostatic water is sterile water with a small amount of benzyl alcohol, used to safely reconstitute peptides and slow bacterial growth.

4. How do I reconstitute peptides?
Please refer to the official Ultra Labs Reconstitution Guide for clear step-by-step instructions.

5. Do you ship internationally?
No. Ultra Labs only ships within South Africa.

6. How long does shipping take?
Orders usually arrive in 2–5 business days, depending on location within South Africa.

7. What payment methods do you accept?
Ultra Labs accepts payments through Yoco at checkout.

8. Do you provide medical advice?
No. All content is for informational and educational purposes only. Always consult a qualified healthcare professional before considering any use.

9. What if my order arrives damaged?
Contact our support team within 48 hours of delivery with photos, and we will review and resolve the issue.